Terms of Service

1. Acceptance of Terms

By using queeniebhoney.com, you agree to these terms. If you don't agree, please don't use the site. We may update these terms periodically; continued use after changes constitutes acceptance.

2. Products & Availability

All products are subject to availability. Honey is a seasonal product � specific varietals may sell out between harvests. We make reasonable efforts to indicate when products are unavailable or limited. Product images are illustrative; actual jars may vary slightly in fill level and label appearance due to small-batch production.

Raw honey naturally crystallizes over time. This does not indicate spoilage or diminished quality � it is a characteristic of unprocessed honey. Instructions for liquefying crystallized honey are included on all jar labels.

3. Pricing

All prices are listed in US dollars. We reserve the right to change prices at any time. Orders placed before a price change will be fulfilled at the price shown at checkout. We do not retroactively adjust prices on placed orders.

4. Orders & Payment

This site currently operates a demonstration checkout: submitting an order does not process any real payment, and no payment card information is collected. Orders placed through the site are not yet fulfilled automatically — for a real order, please contact us directly at hello@queeniebhoney.com.

Approved wholesale accounts operating on Net-30 terms are bound by separate wholesale agreement terms.

5. Shipping

We ship within the United States only (48 contiguous states; contact us for Alaska and Hawaii). Processing time is 1�3 business days. Shipping time depends on the method selected at checkout. We are not responsible for carrier delays once a shipment has been tendered to the carrier.

Extreme weather (heat over 95�F or freeze below 20�F) may delay shipment of orders to protect product quality. We will notify you by email if we hold an order for weather reasons.

Risk of loss transfers to the buyer when we tender the package to the carrier. For damaged or lost shipments, contact us and we will work with you on a resolution, which may include a replacement shipment or store credit.

6. Returns & Refunds

We want you to be completely satisfied. If you receive a product that is damaged, defective, or not what you ordered, contact us within 10 days of delivery and we will make it right � replacement, refund, or store credit, your choice.

Because honey is a food product, we cannot accept returns of opened jars for hygiene reasons. Unopened products in original condition may be returned within 14 days of delivery � contact us first to arrange the return. You are responsible for return shipping costs unless the return is due to our error.

Subscription orders that have not yet shipped may be cancelled by emailing us at least 5 days before the next shipment date. Subscriptions cannot be retroactively cancelled for orders already in transit.

7. Honey Health Claims

Product descriptions and lab data on this website are provided in good faith and reflect our own batch testing. They are not intended to diagnose, treat, cure, or prevent any disease. We make no medical claims about our products. Consult a physician with specific health questions.

Raw honey should never be given to children under 12 months of age due to the risk of infant botulism. This warning is printed on all jar labels.

8. Intellectual Property

All text, photography, and branding on this website belong to Queenie-B Honey / West City Farm unless otherwise noted, and may not be reproduced or distributed without permission. Sharing a product photo on social media with attribution is fine and appreciated.

9. Limitation of Liability

Queenie-B Honey provides this site "as is" without warranties of any kind. We are not liable for indirect or incidental damages arising from use of the site.

10. Governing Law

These terms are governed by the laws of the State of Oregon. Any disputes will be resolved in the courts of Lane County, Oregon.

11. Contact

Questions about these terms can be sent to:
hello@queeniebhoney.com
Queenie-B Honey, West City Farm, Willamette Valley, Oregon